Faq

General Questions

1Is my data secure?

We take data security seriously. We use SSL encryption to make our web traffic a secure one. In addition, key static data like passwords stays encrypted ..

2 Are any documents that I upload visible to others?

No. All documents you upload are securely stored. They’re made private by default and are only visible to you.

3 Will you send me lots of emails?

We want to provide a useful service that helps you take control of your home, so we’ll always contact you regarding any changes to your contract or service with us. We’ll also send you product alerts and news, but if you’d prefer that we didn’t, you can unsubscribe from any of our alerts or updates at any time.

4 Can there be same property with multiple owners ?

Yes, we are not restricting based on the property or address but since the data is private you cannot see each other’s data.

5I haven’t received my verification/password reset email. What should I do?

If you’re having trouble finding your verification email, follow these steps: 1. Check your spam 2. If using Gmail, see if the email is in the ‘Updates’ tab 3. If using Outlook, turn off “focused” inbox if enabled. 4. Still don’t have your verification email? Reset your password.

6 What if I paid for the services yet I am unable to add property details ?

This could be a technical glitch. Please contact us through the support email, providing the details of the payment and after verification from our team, we will ensure to fix any access issues at the earliest.

7Do you store our credit card information?

We do not store any of your bank related information in our database. Transactions are handled by secured payment gateway.

BUILDERS

1What if my client size is bigger than 15 and I need some amount of customization?

We can do some amount of customization but would like to get in touch with you to help you server better. Please contact us at our support email.

OWNERS

1What if the buyer of my property do not want a transfer of the log book?

You may transfer details back to us and we can hold on to the data for a period of 24 months? Also, we will give you a 50% discount on your next purchase. This applies only to basic user.

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